Patient Advocates

The OSMS patient advocates support patients through the confusing and ever-changing maze of health care insurance benefits, acting on the patient’s behalf and providing guidance along the way with care and sensitivity.

Patients are connected with an OSMS patient advocate if they schedule a surgery or infusion therapy with an OSMS physician. As soon as the service is authorized by insurance, the patient advocates determine if any out-of-pocket expenses will remain after insurance benefits are applied. For patients who will be responsible for paying out-of-pocket costs, the patient advocates will:

  • Help them understand their insurance benefits.
  • Discuss the out-of-pocket expenses they will be responsible for paying.
  • Ensure they understand all the financial resources available to them.
  • Discuss the possibility of a down payment or other potential payment options.

Ultimately, the patient advocates want to provide OSMS patients with the knowledge and confidence that they are making good financial decisions regarding their health care.

If you have questions or concerns about the cost of an upcoming or past service, call 920-430-8113 and ask to speak with one of the patient advocates.